Frequently Asked Questions🧐

Once we get your order, we will assign an account manager to your account dedicated to researching your business and acquiring vital information regarding your competitors and your target audience. The manager of your account will use this information in order to understand exactly what your audience is looking for and then begin posting content custom tailored to benefit the specific needs of your business.

Absolutely! You are free to continue posting and managing your accounts to whatever extent you would like.

Feel free to send them over to your Social Ninja manager. They will be your point of contact and will be happy to assist you in handling any new products or specials. You are welcome to email new information or instruction to your account manger at any time.

Our Terms of Service will clearly explain our obligations to you (performing the work promised) and your obligations to us (paying for our services). You are free to walk away at any time you would like, we only ask for a 30 days notice.

We would be happy to assist you in any variety of other ways. Our agency works in SEO, Web development, public relations, online video production, and graphic design. Get in touch with us and we would be glad to discuss more robust ways of marketing your business.

We offer the ability to review posts in our $399 package. The post review process literally doubles or triples the time involved, therefore raising the cost. But we do post for hundreds of businesses every day, and 98% of them trust us with their content. You should too!

Instagram is actually one of our best sellers and most effective platforms. Since it generally requires a unique strategy and includes some awesome growth strategies, we sell it separately for $199. and offer the same additional package with Pinterest.

In September of 2019, Instagram made some updates to its API that put the final nail in the coffin for automated Instagram Growth. As an agency, we have decided that it’s in the best interest of our clients to pull this service offering entirely. In many of our packages, we included this service for free as a value add on, so us removing it hasn’t changed package pricing whatsoever.

To keep with best practices, we focus on Instagram advertising now to build a following and increase engagement on Instagram for our clients. This is offered in our Gold & Enterprise packages.

Yes! You will have 100% ownership and admin access to everything we setup for you.

Installing a facebook pixel is by far one of the most effective marketing tools available online today. You will gain valuable insights into your website traffic, audience and conversions.

Yes, we do offer 1-on-1 consulting services for this. Book your free strategy call with us here to get more information and pricing.

Of course we can! We offer a micro service called “Social Media Page Design” for this. It includes custom graphics, copy and ensuring all of your contact information is consistent.

Yes, we can install most chatbots for you. We recommend Tidio chat. Click here for more information about their service.

Yes, we do offer 1-on-1 consulting services for this. Book your free strategy call with us here to get more information and pricing.

If you plan to advertise your business on Facebook it is required and is free to setup. This will also give you valuable insights into your website traffic, ad campaigns and conversion data.